TERMS AND CONDITIONS / POLICIES AND PROCEDURES

It is so important for us here at Once Upon a Time that you are aware of every aspect of your child’s care. For this reason please find below details of our Terms and conditions as well as our Policies and Procedures.

Jump to the Terms and Conditions agreement form.

ENROLMENT POLICY

Once Upon a Time make the enrolment process hassle free for parents, offering open enrolment year round, based on availability.

A deposit (one month’s fee) must be paid prior to a child starting at Once Upon a Time in order to secure a place for your child. Without a deposit being paid we can not guarantee a place for your child. This deposit secures your child’s place. One month’s written notice must be given of withdrawal of a child from Once Upon a Time in order for the deposit to be returned.

If the deposit is paid and a child does not commence attendance at Once Upon a Time, this money is not refundable. This is to ensure the commitment of our clients.

The first month’s fees are due on the first morning of your child’s first day starting with us and thereafter on that date, or if the date falls on the weekend on the nearest working day prior to that date every month.

PAYMENT POLICY

Fees are set in September every year.

All fees must be paid on a monthly basis by Standing Order after the first month’s fees have been paid.

There is a 10% discount for each additional sibling attending Once Upon A Time.

There is no reduction in fees for absenteeism or holidays.

A late collection fee of €5 for every 5 minutes after our official closing time of 6.30 pm will be charged.

CREDIT CARD PAYMENTS

The use of your Card is governed by the terms of the Agreement. By using your Card you are deemed to have accepted these Conditions and the Account Holder is deemed to have accepted the terms of the Agreement. These Conditions form part of, and should be read in conjunction with the Agreement. In the event of a conflict between these Conditions and the Agreement, these Conditions will prevail.

COMMUNICATION & PARENTAL iNVOLVEMENT POLOICY

We realise that good communication is essential to a quality child care centre. We endeavour to ensure good communication with parents by the following measures;

  • Notice Boards: in the hall of Once Upon a Time contain any relevant information that you may need to know including monthly menus and curricula
  • Newsletter; we issue parents with a newsletter every 3 months via email.
  • Progress Reports – We keep on-going progress notes on all the children attending Once Upon A Time.
  • Monthly Montessori Reports
  • Daily Pre-Montessori Reports
  • Daily Wobbler Reports
  • Daily Baby Book Diaries

In addition, if you have any questions or feedback please do not hesitate to talk to us. We at Once Upon a Time pride ourselves on our openness and involvement with our parents. We believe in working in partnership with all our parents to ensure each individual child and parent is happy with the care we provide and that each child is successfully developing at their own pace.

MEDICAL POLICY

None of us like to think of children feeling poorly or getting sick but, unfortunately, it does happen. We are aware that you as parents lead busy demanding lives and have additional stress & pressure when your child is sick. However, we know that you understand the importance of adhering to this medical policy, as the ongoing health and safety of all our children and staff is of paramount importance to all of us.

Rest assured that if your child is feeling ill or showing signs of being sick, our staff are both caring and experienced . Our staff are also qualified in First Aid.

The welfare and health of the children in our care and their parent’s peace of mind is one of the main priorities at all times here at Once Upon a Time.

Parents are to collect their child or arrange to have their child collected by a pre-elected relative or friend within one hour of being requested to do so by the Management of Once Upon a Time.

Children with contagious conditions may not attend Once Upon a Time until the relevant number of days for exclusion have elapsed.

Children with a high temperature, i.e. over 100 Degrees may not attend Once Upon a Time. Children under 2 years of age may occasionally present with a high temperature which may be “tooth” related. Staff will contact parents if this is the case and, with parents’ permission, will administer Calpol or similar medication.

Children who have ear, throat or long term chest infections may not attend the Nursery and Montessori School.

Once on an antibiotic, a child may not attend Once Upon a Time for a period of 48 hours.

If staff are concerned with a child’s ongoing health, we will request a letter from a doctor stating that the child in question in fit to attend Once Upon A Time, and does not require medication.

BEHAVIOUR MANAGEMENT POLICY

At Once Upon a Time Nursery and Montessori School a loving, affectionate and respectful attitude and manner are displayed towards children. We encourage them to be independent and self directing leading towards them eventually becoming truly responsible for their own behaviour.

Once Upon a Time believes in a positive modification approach. If a child is in an environment that encourages positive behaviour, unacceptable behaviour will diminish in time as the child learns and grows. The staff at Once Upon a Time will work together with the parents in order to implement effective ways of managing and moulding children’s behaviour.

The staff of Once Upon a Time will endeavour to assist children in developing self-esteem and positive behaviour patterns in the following ways;

  • Praising or criticising the behaviour rather than the child.
  • Encouraging and building a child’s self-esteem.
  • Using play and games with rules to help the child learn and understand boundaries.
  • Staff leading by example as children imitate behaviour.
  • Being consistent by meaning “No” when they say “No”.
  • Clarifying rules and expectations of behaviour.
  • Reinforcing positive behaviour at all times i.e. displaying paintings, rewards etc.

If a child displays the following behaviour:

  • Physical aggression
  • Verbal aggression
  • Excessive temper tantrums

Staff will follow the under mentioned steps:

1. A staff member will go down to the child’s level calmly, stop any hurtful action and acknowledge the child’s feelings.

2. The staff member will use statements to show that she understands the child’s feelings. If the child is very upset this may take a bit longer. It is important that the staff member spends time with the child and waits till the child calms down and is ready to move on to the next step.

3. The staff member will then talk to the child about the problem and encourage him to find the best solution.

The process may take a long time but it is important that it is carried out properly as this is the best way for the child to learn and understand the problem. By encouraging a child to come up with a solution instead of giving a ready solution to the child, we teach them the appropriate way of behaving and, should a similar situation arise again, the child will remember what to do.

Once Upon a Time will inform parents of all action taken regarding the behaviour of their child. If a child continually displays any of the above mentioned behaviour, the management and staff of Once Upon A Time will work together with parents to try and rectify negative behaviour patterns.

PRIVACY STATEMENT

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. The Government has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

CONFIDENTIALITY

We are registered under the Data Protection Act 1988 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


We hope that the detailed Policies and Procedures outlined above are helpful, if you have any further questions concerning Once Upon a Time policies and Procedures please do not hesitate to contact us.

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